Privacy Policy for SP Ebay Importer & Sync

June 8, 2026

Sellerportals ("we", "our", or "us") operates the SP Ebay Importer & Sync application (the "App"). This Privacy Policy explains how we collect, use, and protect information when merchants install and use the App with their Shopify store.

By installing or using the App, you agree to the practices described in this Privacy Policy.

1. Purpose of the App

The App enables merchants to connect and synchronize product listings and order data between Shopify and eBay.

To provide this functionality, the App accesses certain store, product and order information through Shopify and eBay APIs.

We are committed to protecting merchant and customer data and processing only the information necessary to operate the App.

2. Information We Collect

2.1 Merchant and Store Information

When a merchant installs the App, we may access limited store information provided by Shopify, including:

Store name
Store URL
Store email address
Store settings related to product management
Shopify account identifiers

This information is used solely to configure and operate the App.

2.2 Product Information

To synchronize listings between eBay and Shopify, the App may access product data such as:

Product titles
Descriptions
Images
SKU and inventory information
Product variants
Pricing and metadata

This data is used only to perform product import and synchronization.

2.3 Order Information

To support order management and synchronization features, the App may access order data including:

Order ID and status
Purchased products and quantities
Order totals, taxes, and shipping costs
Shipping and billing information
Order timestamps and fulfillment status

Order data is processed only to provide marketplace integration features for the merchant.

2.4 Customer Information

In connection with order processing, the App may access limited customer information such as:

Customer name
Shipping address
Order-related customer information

This information is used solely to allow merchants to manage and synchronize orders between eBay and Shopify.

Sellerportals:

does not sell customer data
does not use customer data for advertising
processes customer data only on behalf of the merchant

Merchants remain the data controllers, and Sellerportals acts as a data processor when handling customer data.

3. How We Use the Information

We use collected information to:

provide and operate the App
synchronize product listings and orders between Shopify and eBay
authenticate merchant accounts
provide customer support
detect technical issues or misuse
improve the performance and reliability of our services

We do not sell or rent personal information. We do not use personal data for automated decision-making or profiling.

4. Access to Data Within Our Organization

Access to merchant and store data within Sellerportals is limited to authorized personnel who require it to operate or support the App.

This may include members of:

engineering and development teams
infrastructure and operations teams
customer support teams
management and compliance teams

All access is granted on a strict need-to-know basis and protected by internal access controls.

5. Third-Party Service Providers

We may use trusted third-party services to help operate the App, such as:

cloud hosting and infrastructure providers
analytics tools
customer support platforms

These providers may process limited information only as necessary to deliver services to Sellerportals and are required to maintain appropriate security safeguards. A list of our current sub-processors is available upon request.

Sellerportals does not sell merchant or customer data to third parties.

6. Cookies and Tracking Technologies

Our website and App may use cookies or similar technologies to:

maintain secure sessions
improve user experience
analyze application performance
monitor usage patterns

You may adjust your browser settings to refuse cookies, although some App features may not function properly without them.

7. Data Security

We implement technical and organizational safeguards to protect information, including periodic security reviews.

These include:

encrypted HTTPS connections
secure API integrations
restricted internal access controls
infrastructure monitoring and security updates

Personal data transmitted between Shopify, eBay, and Sellerportals systems is encrypted using secure HTTPS/TLS protocols.

While we take reasonable steps to protect data, no system can guarantee absolute security.

8. Data Retention

We retain data only as long as necessary to provide the App and comply with legal obligations.

Typical practices include:

store data retained while the App is installed
diagnostic logs retained for up to [X] days for operational purposes
data deleted or anonymized within 30 days after app uninstall or upon merchant request, unless retention is required for legal or compliance reasons

Merchants may request deletion of their data at any time by contacting us at the address below.

9. International Data Transfers

Because our services operate globally, data may be processed or stored in different countries where our infrastructure or service providers operate.

We ensure that any such transfers comply with applicable data protection regulations, including the use of appropriate safeguards such as standard contractual clauses where required.

10. Your Data Protection Rights

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar laws, you may have the following rights:

Right to Access – request a copy of your personal data
Right to Rectification – correct inaccurate or incomplete data
Right to Erasure – request deletion of personal data where it is no longer necessary for the purposes for which it was collected, where consent has been withdrawn, or where processing is unlawful
Right to Restrict Processing – request limitations on how data is used
Right to Data Portability – request transfer of your personal data in a structured, commonly used, machine-readable format
Right to Object – object to certain processing activities, including processing based on legitimate interests
Right to Lodge a Complaint – you have the right to lodge a complaint with your local data protection authority (e.g., the ICO in the UK, or your national DPA in the EEA)

To exercise these rights, contact us using the information below.

11. Merchant Responsibilities

Merchants using the App are responsible for ensuring their use of the App complies with applicable laws and marketplace policies.

If merchants process customer data through Shopify or eBay integrations, they must ensure that all applicable legal requirements — including any required consents or other lawful bases for processing — are met.

Sellerportals processes customer data only as necessary to deliver the App's functionality and in accordance with Shopify's Protected Customer Data requirements.

12. Shopify Protected Customer Data Compliance

Sellerportals complies with Shopify's Protected Customer Data requirements.

We process customer personal data only to the extent necessary to provide the functionality of the App, such as synchronizing product listings and order data between Shopify and eBay.

Sellerportals commits to the following principles:

Data Minimization – We collect and process only the minimum personal data required to operate the App.
Purpose Limitation – Customer data is used solely for providing the App's features and not for unrelated purposes.
Merchant Transparency – Merchants are informed about what data is accessed and why.
Security Protection – Personal data is protected using industry-standard security measures including encrypted data transmission.
Data Retention Limits – Customer data is retained only as long as necessary to provide the service and comply with legal obligations.

Sellerportals does not sell customer personal data and does not use customer data for advertising or marketing purposes.

If a merchant uninstalls the App, we will remove or anonymize associated customer data within 30 days unless retention is required for legal or operational reasons.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or service features.

Updates will be indicated by revising the "Last Updated" date at the top of this page. We encourage merchants to review this policy periodically.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Sellerportals

Email: ebayapp@sellerportals.com

Address: 51 Monash St Sunshine VIC 3020 Australia