Privacy Policy for Etsy Importer & Sync by SP

Sellerportals ("we", "our", or "us") operates the Etsy Importer & Sync by SP application (the “App”). This Privacy Policy explains how we collect, use, and protect information when merchants install and use the App with their Shopify store.

By installing or using the App, you agree to the practices described in this Privacy Policy.

1. Purpose of the App

The App enables merchants to connect and synchronize product listings and order data between Shopify and Etsy.

To provide this functionality, the App accesses certain store, product and order information through Shopify and Etsy APIs.

We are committed to protecting merchant and customer data and processing only the information necessary to operate the App.

2. Information We Collect

2.1 Merchant and Store Information

When a merchant installs the App, we may access limited store information provided by Shopify, including:

• Store name
• Store URL
• Store email address
• Store settings related to product management
• Shopify account identifiers

This information is used solely to configure and operate the App.

2.2 Product Information

To synchronize listings between Etsy and Shopify, the App may access product data such as:

• Product titles
• Descriptions
• Images
• SKU and inventory information
• Product variants
• Pricing and metadata

This data is used only to perform product import and synchronization.

2.3 Order Information

To support order management and synchronization features, the App may access order data including:

• Order ID and status
• Purchased products and quantities
• Order totals, taxes, and shipping costs
• Shipping and billing information
• Order timestamps and fulfillment status

Order data is processed only to provide marketplace integration features for the merchant.

2.4 Customer Information

In connection with order processing, the App may access limited customer information such as:

• Customer name
• Shipping address
• Order-related customer information

This information is used solely to allow merchants to manage and synchronize orders between Etsy and Shopify.

Sellerportals:

• does not sell customer data
• does not use customer data for advertising
• processes customer data only on behalf of the merchant

Merchants remain the data controllers, and Sellerportals acts as a data processor when handling customer data.

3. How We Use the Information

We use collected information to:

• provide and operate the App
• synchronize product listings and orders
• authenticate merchant accounts
• provide customer support
• detect technical issues or misuse
• improve the performance and reliability of our services

We do not sell or rent personal information.

4. Access to Data Within Our Organization

Access to merchant and store data within Sellerportals is limited to authorized personnel who require it to operate or support the App.

This may include members of:

• engineering and development teams
• infrastructure and operations teams
• customer support teams
• management and compliance teams

All access is granted on a strict need-to-know basis and protected by internal access controls.

5. Third-Party Service Providers

We may use trusted third-party services to help operate the App, such as:

• cloud hosting and infrastructure providers
• analytics tools
• customer support platforms

These providers may process limited information only as necessary to deliver services to Sellerportals and are required to maintain appropriate security safeguards.

Sellerportals does not sell merchant or customer data to third parties.

6. Cookies and Tracking Technologies

Our website and App may use cookies or similar technologies to:

• maintain secure sessions
• improve user experience
• analyze application performance
• monitor usage patterns

You may adjust your browser settings to refuse cookies, although some App features may not function properly without them.

7. Data Security

We implement industry-standard technical and organizational safeguards to protect information.

These include:

• encrypted HTTPS connections
• secure API integrations
• restricted internal access controls
• infrastructure monitoring and security updates

Personal data transmitted between Shopify, Etsy, and Sellerportals systems is encrypted using secure HTTPS/TLS protocols.

While we take reasonable steps to protect data, no system can guarantee absolute security.

8. Data Retention

We retain data only as long as necessary to provide the App and comply with legal obligations.

Typical practices include:

• store data retained while the App is installed
• diagnostic logs retained for operational purposes
• data deleted or anonymized after app uninstall or merchant request

Merchants may request deletion of their data at any time.

9. International Data Transfers

Because our services operate globally, data may be processed or stored in different countries where our infrastructure or service providers operate.

We ensure that any such transfers comply with applicable data protection regulations.

10. Your Data Protection Rights

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar laws, you may have the following rights:

• Right to Access – request a copy of your personal data
• Right to Rectification – correct inaccurate or incomplete data
• Right to Restrict Processing – request limitations on how data is used
• Right to Object – object to certain processing activities
• Right to Erasure – request deletion of personal data where applicable

To exercise these rights, contact us using the information below.

11. Merchant Responsibilities

Merchants using the App are responsible for ensuring their use of the App complies with applicable laws and marketplace policies.

If merchants process customer data through Shopify or Etsy integrations, they must ensure that required customer consents are obtained.

Sellerportals processes customer data only as necessary to deliver the App’s functionality and in accordance with Shopify’s Protected Customer Data requirements.

12. Shopify Protected Customer Data Compliance

Sellerportals complies with Shopify’s Protected Customer Data requirements.

We process customer personal data only to the extent necessary to provide the functionality of the App, such as synchronizing product listings and order data between Shopify and Etsy.

Sellerportals commits to the following principles:

• Data Minimization – We collect and process only the minimum personal data required to operate the App.
• Purpose Limitation – Customer data is used solely for providing the App’s features and not for unrelated purposes.
• Merchant Transparency – Merchants are informed about what data is accessed and why.
• Security Protection – Personal data is protected using industry-standard security measures including encrypted data transmission.
• Data Retention Limits – Customer data is retained only as long as necessary to provide the service and comply with legal obligations.

Sellerportals does not sell customer personal data and does not use customer data for advertising or marketing purposes.

If a merchant uninstalls the App, we will remove or anonymize associated customer data within a reasonable period unless retention is required for legal or operational reasons.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or service features.

Updates will be indicated by revising the “Last Updated” date.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Sellerportals

Email: etsyapp@sellerportals.com

Address: 51 Monash St Sunshine VIC 3020 Australia